Shipping & Returns

Shipping

  • Orders ship within 2–4 business days from North Fork, California. (Processing time — this is how long it takes us to carefully prepare your order before it leaves our hands.)
    • Please note that custom or made-to-order items may require additional processing time.  Any extended timeframes will be discussed with you and confirmed prior to purchase
  • Delivery time depends on the shipping method you choose at checkout and does not include processing time.
    • Economy Shipping (5–8 business days): $4.95 flat rate (free on orders $75+).
    • Standard Shipping (3–4 business days): $6.90–$9.90 depending on package weight.
  • You’ll receive a tracking number by email as soon as your order is on the way.
  • Are you local?  Contact us before placing your order to discuss pickup options.
  • Some items may ship with different rates or methods (such as lightweight items that can ship by stamped envelope). Any exceptions will be clearly noted on the product page.

Returns

I want you to love your jewelry as much as I loved making it. If something isn’t right, here’s how I handle returns:

  • Returns accepted within 14 days of delivery.

  • Items must be in original condition (unworn, unused).

  • Buyer pays return shipping unless the item arrived damaged or incorrect.

  • To start a return, email me at orders@creationsbyshelley.com and I’ll send you simple instructions.

Non-returnable items

Because of hygiene and safety, I can’t accept returns on:

  • Earrings that have been worn

  • Custom or personalized items

Questions?

Email me anytime at orders@creationsbyshelley.com — I’ll help however I can.